Terms and Conditions of Sale (T&Cs) & Privacy Policy
Terms and Conditions of Sale (T&Cs)
1. Orders
All orders placed on our website are subject to availability and acceptance by STAN LLC. We reserve the right to refuse or cancel any order in cases of suspected fraud, payment issues, or product unavailability. A confirmation email will be sent once your order has been successfully placed.
2. Pricing & Payment
Prices are listed in USD and include applicable taxes unless stated otherwise. Payment must be made in full before shipment. Accepted payment methods include Visa, MasterCard, PayPal, and bank transfer. All transactions are processed securely via certified third-party providers.
3. Shipping
We ship worldwide. Shipping costs and delivery times are calculated at checkout and vary by destination. STAN LLC is not responsible for delays or damages caused by third-party carriers or customs procedures.
4. Returns & Refunds
Customers may return products within 14 days of receipt, in their original condition and packaging. Refunds will be issued after inspection of returned items. Return shipping costs are the buyer’s responsibility unless the product is defective or damaged upon arrival. To initiate a return, contact returns@stan-guitars.com.
5. Warranty
All STAN guitars come with a 2-year limited warranty covering manufacturing defects. This warranty does not cover misuse, accidents, unauthorized repairs, or normal wear and tear. For warranty claims, contact support@stan-guitars.com with proof of purchase and issue details.
6. Limitation of Liability
STAN LLC shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of its products or website. Total liability shall not exceed the purchase price of the product concerned.
7. Governing Law
These Terms are governed by the laws of the State of Wyoming, United States. Any disputes will be settled exclusively in the competent courts of Sheridan County, Wyoming (USA).
Privacy Policy
STAN LLC respects and protects your personal data in compliance with U.S. Federal Law, the EU General Data Protection Regulation (GDPR), and applicable international privacy standards.
1. Data Collected
- Name, address, and contact details
- Email and phone number
- Payment and billing information
- Order history and preferences
- Cookies and browsing data
2. Purpose of Data Collection
- Order processing and delivery
- Customer support and communication
- Account management and billing
- Marketing communications (only if consent is given)
- Website performance and analytics
3. Data Sharing
We do not sell or rent personal data. Data may be shared with trusted third-party providers (payment processors, shipping partners, IT service providers) under strict confidentiality agreements.
4. International Transfers
As we operate globally, your data may be processed outside your country of residence. In all cases, we ensure an adequate level of protection in accordance with international data protection laws.
5. Your Rights
You have the right to access, modify, update, or delete your personal data; withdraw consent; request data portability; and file a complaint with a data protection authority. To exercise these rights, contact privacy@stan-guitars.com.
6. Cookies
Our website uses cookies to improve navigation, personalize content, and analyze site performance. You may disable cookies via your browser settings, but some features may not function properly.
7. Children’s Privacy (COPPA)
STAN LLC does not knowingly collect personal data from children under the age of 13. If we discover such data, it will be deleted immediately.
8. California Privacy Rights (CCPA/CPRA)
California residents have the right to request disclosure of collected data, deletion of personal data, and opt-out of data sharing for marketing purposes. To exercise these rights, contact privacy@stan-guitars.com.
9. Data Security
We implement secure servers (SSL), encryption, and access controls to protect your information from unauthorized access, alteration, or disclosure.
10. Updates to this Policy
This Privacy Policy may be updated periodically. The latest version is always available on this page with the revised “last updated” date.